Frequently Asked Questions

Using Bike Chattanooga Becoming an Annual Member Bike Chattanooga 24-Hour Memberships and 3day Memberships Membership Rates, Billing and Fees Troubleshooting

Using Bike Chattanooga

Tell me more about the bikes.

The bikes are easy, fun and safe to use and ride. They have step-thru frames, 7 speeds, front and rear flashing LED lights and a handy front rack. Plus the internal hub gears, chain guard and fenders keep you riding clean, confidently and in style.
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What about the stations?

The stations are solar-powered and modular to allow for easy installation. Each station consists of a variable number of docks for the bikes based on demand, plus a kiosk that is used for purchasing 24-Hour Memberships and 3day Memberships. There is also an information panel which displays a system-wide map of the service and usage instructions.
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Do the bikes fit everyone?

The bikes are designed to be used comfortably by those ages 16 and older with a wide range of heights, simply by adjusting the seat height. To adjust the seat height, follow the seat post down to where it fits into the bike frame and flip open the quick release lever (on the right side of the seat post). Raise or lower the seat to a height comfortable for your leg length and then close the lever to lock the seat securely in place. If you have trouble moving the seat, it can be helpful to wiggle it back and forth a little while pulling it up or pushing it down. Be sure that the lever is open before you try moving the seat.

After you have found your right seat height, check the number on the side of the seat post for quick reference and remember it for your next trip.
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How long can I take a bike out?

The system has been designed as self-service to empower users to make relatively quick, short rides downtown.  The first 60 minutes of use with a bike is always included in your access pass and longer rides incur usage charges. Bikes must be returned to a Bike Chattanooga station within 24 hours of the start of the rental. If the bike has not been returned and correctly docked at a station after 24 hours, the bike is considered stolen and a fee of $1,000 will be charged to your credit card.

If you would like to take a bike for an extended period of time, we recommend that you rent a bike from a local bike rental location.
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Do I have to wear a helmet?

Bike Chattanooga strongly recommends that everyone wear a helmet. However, there is no mandatory helmet law in Chattanooga.
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How do I take a bike out of a bike dock?

It's easy! If you're an Annual Member, just insert your Bike Chattanooga Annual Member key on the left side of a dock with an available bike. If you've subscribed as a 24-Hour Member or 3day Member, simply enter the 5 digit unlock code you received at the kiosk into the left side of the dock with an available bike. When the green light comes on at the dock, lift the seat up and pull the bike out. Adjust your seat height. Do your safety check, and roll on!

REMEMBER: Unlocking codes are only valid for 5 minutes and can only be used once. If you need a new code, press the "New Ride Code" button at the kiosk, then reinsert your credit card you originally paid with. You will then get a new ride code that you can insert at the dock to unlock a new bike. You will not be charged any additional membership fees as long as you are within your membership time frame.
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How do I return a bike to a bike dock?

Push the front wheel of the bike firmly into the bike dock while holding it in place and watch for the green light to turn on. The green light indicates that the bike is properly secured into the dock. If the red light on the bike dock stays on, remove the bike and try another empty bike dock.

REMEMBER: The bike is your responsibility until it is properly locked back into a dock.
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Can I take out more than one bike with my Bike Chattanooga Annual Member key or my credit card?

Your Annual Member key will allow you to take out only 1 bike at a time. 24-Hour Members or 3day Members may take out a maximum of two (2) bikes at one time per credit card at time of membership purchase.
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Becoming an Annual Bike Chattanooga Member

What is an Annual Membership?

Designed with frequent users in mind, Annual Members sign up online to create a Bike Chattanooga account and receive their own key to unlock bikes. A credit card is maintained on file and charged each month for any usage or damage fees incurred.
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Tell me more about Annual Memberships.

Annual Memberships last 365 days from when you activate your key. Annual Members have an account that they may log into at bikechattanooga.com to view their trip history and billing statements, as well as calories burned and miles traveled while using Bike Chattanooga bikes!
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Is a security deposit taken when I become an Annual Member?

No security deposit is charged when you subscribe as an Annual Member.
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I joined online. Can I use the system right away?

You'll have to wait until you receive your Bike Chattanooga key in the mail. Activate your key online or by phone by calling 1-888-925-4415 before your first ride and you're ready to roll.
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I've received my Bike Chattanooga key! Now what?

Before the key can be used to unlock a bike, it must be activated by logging in to your account at bikechattanooga.com and using the username and password you chose when registering for your subscription or by calling 1-888-925-4415.
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Can I lend my Bike Chattanooga key to someone else?

No. Your Bike Chattanooga key is not transferable to other riders. Usage charges and/or potential damages incurred during use will be charged to the key holder's account.
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Bike Chattanooga 24-Hour Memberships

I only want to use a Bike Chattanooga bike occasionally, do I need to become an Annual Member?

Infrequent users may choose to purchase 24-Hour Memberships or 3day Memberships. 24-Hour Memberships and 3day Memberships are only available for purchase using Bike Chattanooga station kiosks. You may take as many trips as you'd like during your membership period. As always, the first 60 minutes of each of your trips are included in your membership period. After the first 60 minutes, you'll be charged usage fees.

24-Hour Memberships and 3day Memberships are only available for purchase at stations.
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Is there a security deposit taken when I become a 24-Hour Member?

Bike Chattanooga does not charge a security deposit when you purchase an access pass. However, you will be charged for each access pass at time of purchase and we will place a .01 authorization hold (per access pass purchased) against your card for verification purposes. This hold will expire per your banking institution's policies, typically within 7 days.
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I don’t have a key as a 24-Hour Member, so how do I unlock a bike?

Once your 24-Hour Membership purchase has been completed, you will be issued an unlocking code to use at a dock with an available bike. The kiosk will also give you the option to print your unlocking code for easy reference.

Unlocking codes expire after 5 minutes. If you aren't able to use your code within 5 minutes, you may obtain another code at no additional charge by again inserting your credit card into the kiosk.
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Will my unlocking code work for 24 Hours?

An unlocking code will only unlock one bike for a single trip. When you're ready to take out another bike, go to any kiosk during your Access Pass Period and swipe your credit card. Our system will recognize your card and issue another unlocking code good for another single trip. No additional membership fees will be charged to your card.

Unlocking codes expire after 5 minutes and are only good one time. If you aren't able to use your code within 5 minutes, you may obtain another code at no additional charge by again inserting your credit card into the kiosk.
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Membership rates, Billing and Fees

Are the first 60 minutes always included in the access pass purchased at the kiosk?

There are never any usage fees for the first 60 minutes of any trip on a Bike Chattanooga bike.  Trips lasting longer than 60 minutes will incur usage fees.  Take as many trips as you want during your membership period.

If you would like to take a bike for an extended period of time, we recommend that you rent a bike from a local bike rental location.
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How will I be charged after the first 60 minutes?

Please visit our pricing page for usage fee details.
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How will I be billed for my membership and usage fees?

Annual Members will be billed membership charges upon subscribing for the service and usage charges will be billed each month of your membership. Billing statements detailing your trip charges may be viewed by logging into your account.

For 24-Hour Members or 3day Members, the cost of your membership will be billed to your credit card at the time of purchase. Any usage charges incurred during your membership will be billed to your credit card at the end of your sMembership period or when the bike has been returned after your membership period has expired.
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Troubleshooting

What do I do if the bike isn’t working properly?

If your bike is not working properly, just lock it back securely at any Bike Chattanooga station and notify us by pushing the red wrench button on the dock.
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What do I do if there are no empty bike docks when I want to return my bike?

We'll give you an extra 15 minutes free to return the bike to a station with an available dock. Simply insert your Bike Chattanooga key (if you're an Annual Member) or insert your credit card (for 24-Hour Members) at the kiosk to add the free time to your usage. You may also check the real-time status of nearby stations to find an available bike dock using the touch screen on the kiosk.
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What do I do if there are no bikes available at a station?

Using the touch screen on the station kiosk, you may check the real-time availability of bikes at nearby stations.
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My Bike Chattanooga key isn’t working!  What do I do?

Make sure your key has been activated by logging into your account using the username and password you chose when signing up for the service. If your key is indeed broken, it can be replaced.
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My Bike Chattanooga bike has been lost or stolen!  What do I do?

If the bike has been stolen, call the local police department immediately to file a theft report.  You are contractually obligated to notify us of the loss or theft of a Bike Chattanooga bike.  You may be charged for the cost of recovery or replacement of the bike. 
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